Some transactions might take longer to process(E-Check, e.g.). During the processing, your payment status should be "delayed transaction". If the payment is canceled before Cloprod receives it, its status will become "Failed".
There is another possible scenario. Most transactions are supposed to be processed within 30 minutes. If a payment hasn't gone through after one hour since the transaction was initiated, Cloprod will consider it a payment failure unless it's a delayed transaction(E-Check or Paypal fraud alert triggered).
If you didn’t cancel the payment and still see a transaction failure, please get in touch with our customer service for troubleshooting.
